RFID FAQ for Buyers
Use this page to answer compatibility, sample, ordering, and shipping questions before you request pricing or samples.
Warranty Program
What does your warranty cover?
Proud RFID offer one year warranty for all the product we supplied.
How do I file a warranty claim?
Please write email, or contact by instant chatting tools, or call us.
How About The Return Policy?
If the product has quality problem, we will tell client to return the goods.
Does Free Shipping Include Returns As Well?
Yes, for the return product which quality problem, it will be free shipping.
Can’t find an answer?
Feel free to call us, send instant message by whatsapp, skype, wechat, QQ, etc. Or send us inquiry.
Samples and orders
Can I have a sample order?
After price confirmation, you can require for samples to check our quality, for the sample which we have stock and doesn’t further processing, we would send you free sample, as long as you afford the courier freight.
If the sample needs to be produced or customized, we will charge $30-$100 to cover the production or development cost.
How long can I expect to get the sample?
For the ones which we have stock, the sample normally be shipped within 1 or 2 days after customer confirmation. For other, it would be dependent on the production and development time.
Can I buy small quantity to check the product quality?
Yes, we welcome customer to place test order before mass production.
Do you have any MOQ limit?
It depends on the inventory status, for the product which we have stock, any quantity would be welcome.
What about the lead time for mass production?
It depends on the order quantity and the season you place the order. We suggest that you start inquiry two months before the date
Can we get support if we have our own market position?
Please inform us your detailed mind on your market demand, we will discuss and propose helpful suggestion for you, to find the best solution for you.
what product can you provide?
RFID cards, RFID keyfob, RFID wristband, RFID tag, RFID label, RFID readers, various RFID regular or customized RFID related product.
If I want to print our logo or some text, what should we do?
Brand: OEM and ODM are available, and we can printing the LOGO, that the customers required.
Design: Client’s artwork / our professional designer design free.
Artwork: AI, Corel Draw, Photoshop, CAD.
Do you accept Drop shipping?
Yes, we can offer this service.
Can you customize products according to our design?
Yes, sure. Besides OEM service, we also offer ODM service.
When can I get the price?
We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.
Shipping and order handling
How do you ship the goods? And how long the goods will arrive to my address?
For goods weight less than 45kgs, we mostly ship via courier door to door service, like DHL, UPS, FEDEX or TNT, it normally take 2 to 5 days to arrive, For bigger order, we can ship by air, which normally takes 4 to 7 days to arrive, sea freight, which normally takes 30 to 60 days to ship. or railway transit, which normally take 40days to arrive the shipping method depends on your time and cost requirement.
Is there cheap shipping cost to import to our country?
Proud Tek would utilize our logistic experience to recommend you courier, air cargo, seaway, and railway shipping according to detailed order and customer requirement.
What Are Business Days?
Our office work from Monday to Friday, 9:00am to 6:00pm, Beijing time.
How do I know my package has shipped?
We will give you tracking NO., flight number, and waybill once the goods are shipped out.